Customer Analytics Manager Fashion Retail London (Hybrid) 12-Month FTC Up to £70k
We’re working with a leading British fashion retailer with a large store network, a major online presence and millions of active customers. They’re looking to hire a Customer Analytics Manager on a 12-month fixed-term contract.
This is a great opportunity for an experienced customer analytics professional to lead a team that has changed how the wider business uses customer data, helping teams such as finance and brand marketing make better customer decisions every day.
The role will involve:
- Owning the customer analytics agenda across customer behaviour, retention, loyalty, profitability and lifetime value
- Leading customer reporting and deep-dive analysis
- Turning complex data into clear, commercial recommendations for senior stakeholders
- Driving advanced analytics, including segmentation, clustering, predictive modelling and campaign measurement
- Leading customer profiling to identify behavioural trends, opportunities and risks
- Acting as a trusted analytics partner to stakeholders across the business
- Building clear customer stories that link behaviour to sales, retention and commercial performance
We’re particularly interested in candidates with a strong core background in customer analytics and customer insight.
You’ll need strong SQL and data visualisation skills, as well as hands-on experience with advanced techniques such as segmentation, clustering, regression and predictive modelling (for example k-means and random forest).
Strong stakeholder communication is essential, as this role involves influencing senior teams across the business. Line management experience would be a bonus.
Salary: Up to £70k + benefitsLocation: London (hybrid)Contract: 12-month fixed-term contract
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