Complaints Lead — Hybrid, London (Customer-Focused)

Riverside is seeking a Complaints Lead to manage a team of complaints professionals in a hybrid London-based role. You will ensure empathetic customer resolution, coach the team, and drive service improvements across the complaints process.

The role focuses on delivering against objectives, maintaining performance standards and collaborating with senior colleagues to enhance customer satisfaction. This fixed-term 6-month contract offers London-based work with 2 days in the office.

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