Operations Support Manager
Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK’s largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.
Introduction into the position
We have a great opportunity for an Operations Support Manager to support the Client Account Manager, lead the team and act as a key point of contact for our client.
What you will be doing:
- Leading and motivating the enforcement team, ensuring they have the tools and equipment required to carry out their roles effectively.
- Dealing with all written customer enquiries and complaints.
- Preparing the monthly enforcement plan and monitoring its success.
- Assisting with the development of Quality Assurance systems and procedures.
- Receiving and administering the implementation and removal of parking suspensions.
- Managing and controlling the cost of consumable items.
- Controlling vehicle costs and maintenance through effective process management and telematics.
What we are looking for:
- Excellent computer literacy, particularly in Microsoft Office, including Word, Excel and Outlook.
- Strong leadership skills.
- Highly organised and self-motivated.
- Experience with reporting and presenting to senior management.
- Full UK Driving Licence is Required as this is a Driving role
What you will get in return:
- 25 days’ annual leave plus bank holidays.
- Enhanced Maternity and Paternity Package, subject to eligibility criteria.
- Staff benefits designed to suit your lifestyle, from discounts on retail shopping, travel and socialising to health and wellbeing.
- Pension Scheme.
- A career development pathway tailored to you through our Learning and Development Team and Apprenticeship Programme.
- Further career opportunities across our businesses and a range of different industries, including Transport, Technology and Debt Enforcement.
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
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