Remote Customer Resolutions Manager

Evlo is seeking a Customer Resolutions Manager to support the Senior Customer Resolutions Manager and Head of Compliance in operating the Evlo Complaints Function, ensuring compliance with FCA guidelines and FOS rules. The role is remote with visits to branches as needed and regular in-person team meetings.

You will oversee the complaints process, ensure timely responses, and act as a primary contact for new complaints, while supporting development of best practices across the branch network.

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