Company: The Wallace Collection

Location: City of Westminster

Job Description:

Location: W1U 3BN

Category: Front of house/visitor services

Salary: The salary for this role is between £38,000 to £42,000 per annum dependent on skills and experience.

Contract type: Contract Contract

Hours: Full time

Telephone: 02075639544

Develop new product lines from design concept to delivery for the core collection and temporary exhibitions throughout the year.
Deliver new product ranges to agreed timelines to meet seasonal changes and reflect the public programme, refreshing product lines in response to regular product performance reviews.
Carefully source and buy in further off the shelf stock to fit with bespoke merchandise.
Work collaboratively with further internal teams to secure stakeholder buy in and identify gaps in ranges, attending meetings to represent the retail team as required.
Liaise with existing and new suppliers to source new products and maximise margins.

Ensure effective processing of invoices and credit notes as stock is received.
Prepare weekly and monthly financial reports promptly for the Finance Department to assist with accurate reconciliation, investigating and reporting on any discrepancies as they arise.
Regularly analyse sales figures for shop and ecommerce channels, reporting performance against departmental KPIs to the Head of Commercial & Front of House and devising further strategy to drive improvements.
Deliver quarterly performance report for trustee papers.
With the support of the Head of Commercial & Front of House, develop and maintain the annual budget taking into account the forthcoming programme and take responsibility for setting and achieving annual KPI targets.

Maintain stock levels, ordering stock and sundries and setting prices to maximise profitability.
Accurately add stock to the inventory system and manage the system regularly to ensure consistency in records, the online shop front and stock levels.
Oversee routine stock takes to ensure inventory data is accurate and implement additional controls as necessary.
Plan and deliver annual stock take, overseeing the team in a series of counts, checks and reconciliation on the inventory system, reporting notable discrepancies the to the Head of Commercial.
Create and implement appealing visual merchandising plans seasonally to drive sales and promote accessibility and attainability to diverse audiences.
Review the shop layout and merchandising plans against sales data, implementing promotions and re-pricing and redisplaying product as needed.
Ensure that established standards of cleanliness and merchandising are upheld on the shop floor.
Maintain all aspects of Collection policy and procedure with the team and on the shop floor and participate in H&S drills alongside the retail assistants.

Lead on all recruitment, training and ongoing performance management and development for shop floor retail assistants through regular 1-2-1s and annual appraisals.
Work collaboratively to inspire the team to drive retail sales to achieve KPIs through proactive engagement with visitors, robust product knowledge and upselling.
Oversee the team in handling all customer enquiries in a timely and courteous manner in person and over telephone or email, leading by example.
Schedule the team rota to reflect business needs.

National Museum Directors’ Council, National Museums Liverpool, World Museum, WilliamBrown Street, Liverpool, L3 8EN

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Posted: October 4th, 2026