Credit Controller

ROLE: Credit Controller (FTC)HOURS: 40 hours a weekLOCATION: Gloucester

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re looking for a Credit Controller who will work in a mixed-location team of 18 responsible for managing debt across multiple Marlowe Environmental Services Ltd businesses. As the owner of one or more ledgers, you will maximise cash collection, minimise debt and collaborate effectively with customers and the wider business to resolve issues and disputes that lead to delayed cash collection.

Role Responsibilities:

• Understand requirements for customer onboarding with the ability to assess any associated risks.
• Follow agreed collections processes with accuracy and efficiency, ensuring queries and disputes are resolved quickly with an emphasis on “fix for future”.
• Work with entity invoicing and portal teams to understand the end-to-end invoicing process.
• Lead weekly calls with internal teams to drive down query resolution and debt reduction, with the ability to relay critical information on invoicing and payment behaviour.
• Build excellent networking skills and grow relationships with internal and external customers.
• Reconcile customer accounts, ensuring an understanding of posting and allocation activity.
• Proactively monitor any agreed payment plans and immediately flag any issues that arise.
• Ensure that integrity and compliance are always a priority across all activities performed.
• Adhere to all credit and risk policies for MES.
• Report clear key information to internal and external parties relating to cash collection information, debt status, trends and potential risks.
• Complete reporting requirements accurately and within agreed timescales.

Required Qualifications:

• Excellent communication and negotiation skills with the ability to adapt to differing audiences.
• Work well under pressure, demonstrating agility to change priorities quickly with meticulous attention to detail.
• Exceptional organisational and time-management skills.
• Excel beginner-intermediate level (VLOOKUPs, pivot tables, data manipulation, etc.).
• Good working knowledge of customer payment platforms/portals.
• Desirable knowledge of current systems including CRM, Sage 200, Sage 50, Xero, Workbooks, Salesforce, Wave, Goldvision, Credit Hound and Credit Safe.

What’s in it for you?

• High street discounts from thousands of well-known retailers, gyms and more via our MiDeals platform.
• Life cover of up to four times your salary.
• Enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (with the potential for free shares).

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