Front Office Associate, Casual

This role is for a Casual Front Office Associate based at Delta Hotels by Marriott Worsley Park Hotel and Country Club M28 2QT.

• Provide a warm, professional welcome and deliver a high standard of guest service throughout check-in, stay and check-out.
• Respond to guest enquiries, anticipate service needs and assist guests with any requests or concerns.
• Prepare and update letters, documents, spreadsheets, reports and other administrative records.
• Maintain systems, ensuring records are accurate and up to date.
• Handle incoming and outgoing post, including distributing correspondence to the appropriate departments.
• Answer telephone calls professionally and communicate clearly with guests, colleagues and other departments.
• Build positive working relationships and support the wider team in achieving common goals.
• Maintain confidentiality of guest, employee and company information and protect company assets.
• Follow all company policies, procedures and professional appearance standards.
• Assist guests with disabilities and ensure individual guest needs are appropriately supported.
• Operate standard office equipment and complete general administrative duties as required.
• Carry out any other reasonable duties as requested by Supervisors.

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