Thorn Baker Industrial Recruitment are currently recruiting for a Logistics & Customer Service Administrator to join a busy and well-established distribution company based in the Bingham area of Nottingham.
This is a varied, hands-on role combining customer service, logistics and stock administration. You’ll be the point of contact for customer queries, deliveries, returns and courier issues, while also helping to keep orders, stock and day-to-day operations running smoothly.
If you’re someone who enjoys solving problems, keeping things organised and seeing an issue through from start to finish, this could be a great opportunity.
What’s on offer?
£28,000 – £30,000 per annum
Monday-Friday, 9am-5pm
33 days annual leave including bank holidays
On-site gym and games room
Free on-site parking
Newly renovated office
Varied role with plenty of responsibility
What will you be doing?
Responding to customer emails and queries relating to orders, deliveries and returns
Providing customers with accurate updates on orders and delivery times
Managing the end-to-end returns process, including checking returned goods and updating stock
Investigating stock discrepancies and making inventory adjustments
Liaising with couriers regarding collections, deliveries and failed or delayed shipments
Chasing outstanding deliveries and resolving issues with courier companies
Raising and following up delivery investigations and claims where required
Managing customer and operational queries relating to Amazon orders
Monitoring orders and taking action where issues arise
Working closely with internal teams, couriers and other stakeholders to resolve problems
Supporting general stock control and logistics administration
What are we looking for?
We’re looking for someone who is organised, proactive and confident dealing with customers and operational issues.
You should have:
Previous experience in customer service, logistics, order processing or a similar administration role
Good written and verbal communication skills
Strong attention to detail and the ability to manage multiple priorities
Good IT skills and confidence using email and business systems
A proactive approach to problem-solving
The ability to work independently and take ownership of tasks
Experience with stock, inventory, returns, deliveries or courier management would be advantageous
Interested?
If you’re looking for a varied role where no two days are quite the same and you’d like to join an established and growing business,
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