ICT Service Desk Analyst — First-Line IT Support

Norfolk and Suffolk NHS Foundation Trust is seeking a Service Desk Analyst to be the first point of contact for Digital Service customers, providing first-level ICT support and handling calls and live chats. The role supports service requests, knowledge management, and asset/configuration management within the Service Desk team.

The position comes with a fixed-term 6-month contract, salary £28,392–£31,157 (pro rata), and requires training including physical intervention.

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