Remote Service Desk Analyst: First-Line IT Support

Hitachi Solutions Europe is seeking a detail-oriented Service Desk Analyst to join the Lifetime Services team. The role focuses on first-line support, case management, and user administration across multiple regions and clients.

You will handle case triage, updates, and maintain accurate information in internal and client systems, while coordinating with Consultants and Service Delivery Managers to ensure service quality. This is a client-facing, collaborative position with international scope.

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