Customer Experience Coordinator: Admin & Feedback Ops

Company: The Go-Ahead Group
Apply for the Customer Experience Coordinator: Admin & Feedback Ops
Location: London
Job Description:

The Go-Ahead Group is seeking a Customer Relations and Admin Coordinator to join the Customer Experience team for a 12-month period. The role focuses on coordinating responses to customer feedback, maintaining CRM data, and handling a range of admin duties to support the directorate.

You will liaise with managers and TfL, generate reports, manage procurement records, and assist with audits and meetings. A proactive, organised candidate with strong communication skills will thrive in this role.

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Posted: October 4th, 2026