Airport Customer Service Lead — Shift Leader & Training

Swissport is seeking a Customer Services Lead Agent (Ryanair) in Edinburgh to supervise the Passenger Service team on shift, ensuring airline quality, punctuality and safety compliant with SOPs. You will coach staff, resolve issues and maintain professional standards, while providing leadership across 37.5 hours per week on a 6 on/3 off pattern.

The role requires GCSEs, good English, strong communication and experience in customer service, with aviation knowledge welcomed.

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