Railway Customer Service Team Lead – 24/7 Shifts

Govia Thameslink Railway Ltd. is seeking a proactive Team Leader to supervise a customer service team of up to 40 staff. You will mentor, schedule and support team members to deliver outstanding service at every touchpoint.

The role covers a 24-hour operation; you must live locally and have independent transport to arrive for the first shift and the last shift as needed. You will model excellence and drive continuous improvement in frontline experience.

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