Band 3 Control Room Operator – Secure Services
Band 3
Main area Control Room Operator Grade Band 3 Contract Permanent Hours Full time – 37.5 hours per week Job ref 436-8287445
Site Tamarind Centre Town Birmingham Salary £25,760 – £27,476 per annum, pro rata Salary period Yearly Closing 18/10/2026 23:59 Interview date 29/10/2026
Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Job overview
We are looking to appoint an individual to be part of the team providing effective and efficient functioning of the safety and security systems within the reception control room.
You will be recruited to support Tamarind Centre which is a Medium Secure Unit. Whilst you will be based in one our three MSUs you may need to support the other MSU sites within Birmingham. You will be expected to meet high standards of physical, relational and procedural security within our medium secure mental health service.
Act as the first point of contact for all visitors and service users to the secure services as well as responding to all telephone enquiries appropriately, whilst portraying themselves in a manner, which positively reflects the values of the organisation and in a way, which will ensure that effective customer care exists with internal and external stakeholders.
The reception control room staff will be required to work a variety of shift patterns to cover the 24-hour time frame usually as part of a team, or as a lone worker with support from staff within the building. This will include the requirement to work at night and during unsocial hours at weekends and on bank holidays.
The post holder will need to undertake training and qualify as a first aider so as to provide 24-hour first aid coverage throughout the service.
Main duties of the job
Under the supervision of the reception control room manager the post holder will be responsible for the provision of a quality customer care service to all visitors, employees and service users contacting or visiting the service.
The post holder will be required to ensure that the integrity of the safety and security provisions are maintained and appropriate procedures are adhered to in the event of a security breach or safety related incident such as fire or medical emergency and that all security equipment is maintained and accounted for.
Act as the main point of contact for all visitors to the Secure and Complex Care Programme locations.
The post holder will demonstrate adaptability and a commitment to continuous learning, proactively acquiring new skills and embracing emerging technologies as service needs evolve.
We are looking for post holders who are enthusiastic, self- motivated and efficient who can work as part of a team or alone.
You will need to be able to work shifts throughout the 24-hour period including nights, weekends and bank holidays.
Working for our organisation
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
Detailed job description and main responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person specification
Training & Qualifications
- Trained to NVQ or equivalent standard in a related area of practice such as Customer Care
Knowledge
- Ability to operate technology based equipment.
Knowledge & Experience
- Experience of working in mental health settings
Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential, even if this means doing things differently for different people sometimes. We are working hard to ensure our workforce reflects the diversity within Birmingham and Solihull and that our services meet the needs of all diverse service users and carers.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed. As part of the selection process you may be required to undergo a Disclosure and Barring Service (DBS) check, however all cases of criminal record history are dealt with on a case by case basis.
Please note, if applicable for your role you will be required to cover the cost of your DBS certificate. This will be deducted from your salary over 3 months. You will also be required to sign up to the DBS Update Service before commencement with the Trust. The Trust will reimburse this. You will be contractually obliged to maintain your subscription.
All successful applicants will be required to complete the Trust’s induction programme. The Fundamental (Statutory and Mandatory) training will be in an e-learning format. You will be required to complete training modules online (approx. 9-14 hours depending on post) by the end of your second week with us.
If you are successful at the shortlisting stage of the recruitment process we may contact you via email to advise you of the interview details. Please ensure you access your email account from which you applied regularly once the position has closed. Our selection process may involve more than one interview or assessment.
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. However, please ensure that you check if this role meets the eligibility criteria for sponsorship. Non UK /Republic of Ireland candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Browse: Work in the UK – GOV.UK (www.gov.uk) . The minimum salary threshold for a Health and Social Care is £25,000 and for the Skilled Worker route is £38,700. If the starting salary for this role is below this, we will not be able to provide sponsorship.
Relocation expenses may be reimbursed subject to eligibility. The policy provides for reimbursement up to £8,000.
Please note – if you are applying for a role within Police custody, due to Police Vetting requirements you must have been a UK resident for the last years.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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