Home Delivery Manager

Your dream roleAs a Service Support Manager, you’ll coach, motivate and support our Delivery Drivers and Assistants to provide outstanding service.

How you’ll help the nation sleep better

• Lead, coach and motivate the delivery team to provide outstanding customer service and achieve performance targets and KPIs.
• Keep daily performance information accurate and up to date, sharing clear reports and priorities with the team.
• Oversee stock moving into and out of the service centre, maintaining accurate inventory records and highlighting shortages or issues.
• Liaise with UK suppliers and reconcile booking-in requests through internal systems.
• Set clear expectations, communicate team goals and identify opportunities for development and skills training.
• Support the recruitment, onboarding and training of new team members.
• Help colleagues resolve day-to-day queries while ensuring work meets our quality standards and guidelines.
• Lead team meetings, share best practice and keep everyone focused on operational goals.
• Maintain high standards across the working environment and ensure our brand is represented brilliantly.
• Support customers with enquiries and complaints, working to reach a positive and professional resolution.

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