Service Lead – Customer-Focused Bike Shop Leader

Trek Bicycle Corporation Ltd in Edinburgh is seeking a Service Lead to shape the service experience in our shop. You’ll be the main contact for customers needing support, bringing warmth, clarity and confidence to each interaction.

You’ll integrate sales and service by leading your team with empathy and accountability, keep service orders organised, and ensure bikes are built and delivered with care. As the operational lead for the store’s Service Centre, you’ll guide workflow and performance to

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