Complaints Investigation & Policy Specialist

Company: Essential Employment
Apply for the Complaints Investigation & Policy Specialist
Location: Loughborough
Job Description:

Essential Employment is seeking a Complaints Investigation Officer in Loughborough for a temporary assignment. The role pays £18.96 per hour (PAYE) and involves collating customer feedback to drive service improvements, while acting as the first point of contact for the Corporate Complaint Policy.

The post requires timely, high-quality responses and guidance on insurance arrangements as needed. The successful candidate will support risk management activities and ensure the delivery of an

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Posted: October 4th, 2026