Service Desk Engineer: Apple & Microsoft Tech Support Pro

Jigsaw24 in Mansfield, England is seeking a Service Desk Engineer to be the first point of contact for our Managed Services customers. You will diagnose and resolve incidents across Apple, Microsoft, and Android platforms, delivering high-quality support via phone, email and live chat.

You will work under the Service Desk Manager, focusing on rapid first-contact resolution within SLAs, contributing to knowledge base, and collaborating with resolver teams to ensure timely outcomes.

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