Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements.
Role Overview
Are you passionate about shaping the future of learning in a dynamic, global environment? Rapiscan is seeking a visionary Learning and Development (L&D) Manager to lead the design, delivery, and evolution of impactful learning programs across our global service organization. This is a unique opportunity to influence both internal talent development and customer-facing training initiatives that drive revenue, enhance product adoption, and elevate service excellence.
You’ll be at the forefront of building a culture of continuous learning, technical mastery, and leadership development—while also owning the global training strategy for ServiceMax, our core field service management platform.
Responsibilities
Service Talent Development:
- Design and deliver strategic learning programs aligned with global service goals.
- Facilitate engaging workshops, coaching sessions, and skill-building initiatives.
- Build competency-based learning pathways for engineers, support teams, and service leaders.
- Conduct skills gap analyses and implement targeted upskilling programs.
- Launch mentoring, coaching, and certification frameworks.
- Partner with HR and leadership to support succession planning and career growth.
- Develop digital learning content including eLearning, MicroLearning, and virtual campus materials.
ServiceMax Training:
- Lead the global ServiceMax training strategy across all service functions.
- Create structured learning paths tailored to diverse roles.
- Customize content to reflect workflows, compliance, and customer SLAs.
- Deliver onboarding and upskilling sessions for internal and external partners.
- Stay ahead of ServiceMax updates and integrate new features into training.
Customer Training Programs:
- Design and deliver customer-facing training programs that generate revenue and deepen client relationships.
- Collaborate with commercial teams to package and promote learning solutions.
- Continuously evolve offerings to meet market demand and business growth.
Service Induction Pathway :
- Lead the creation of a modular induction program for new service employees.
- Develop role-specific tracks and technical onboarding content.
- Use digital platforms to automate onboarding and track progress.
- Monitor early performance indicators to optimize onboarding effectiveness.
Service Leadership Development :
- Design and execute a global leadership development program for service leaders.
- Develop tiered curricula for emerging, mid-level, and senior leaders.
- Facilitate immersive learning experiences and global peer cohorts.
- Track leadership outcomes and continuously update content to reflect evolving needs.
Qualifications and Apprenticeships :
- Lead the implementation of qualifications and apprenticeships to support service growth.
- Build strategic partnerships with educational institutions and industry bodies.
Collaboration and Communication :
- Work cross-functionally with HR, department heads, and external vendors.
- Communicate regularly with stakeholders to ensure alignment and gather feedback.
- Support broader learning initiatives across Sales, Operations, Program Management, and HR.
Qualifications
- Bachelor’s degree in L&D, Organizational Development, HR, Business, or related field.
- CIPD Level 5 or equivalent L&D qualification.
- Minimum 6 years’ experience in talent development or organizational development.
- Proven track record in designing and delivering innovative L&D solutions.
- Strong facilitation, coaching, and presentation skills.
- Expertise in training lifecycle, certification pathways, and career development architecture.
- Excellent project management and analytical skills.
- Strong interpersonal and stakeholder engagement capabilities.
- Proficiency in MS Office and talent management platforms.
Desirable:
- Master’s degree or MBA.
- Experience managing ESFA-funded apprenticeships.
- AET, CAVA, or PTTLS qualifications.
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.
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