Product Manager – Delivery & Installation Services

We’re looking for an experienced Product Manager – Delivery & Installation Services to lead the design, optimisation, and operations of Joybuy’s integrated delivery and installation business across Europe. This role focuses on enhancing the last-mile and in-home service experience through systematic design, cross-functional collaboration, and continuous improvement initiatives.

What You’ll Do

• Own the end-to-end product lifecycle for delivery and installation services — from business planning and product design to system optimisation and operations management.
• Develop and implement service models for brand-authorised delivery and installation, ensuring alignment with market needs, local regulations, and partner standards.
• Oversee front-end operations , collaborating with procurement, sales, and brand teams to optimise service quality, promotional strategies, and fulfilment coordination.
• Work cross-functionally with supply chain, logistics, customer service, and IT to enhance service efficiency, scalability, and customer satisfaction.
• Analyse customer and partner feedback to drive iterative improvements and strengthen Joybuy’s competitiveness in Europe.

What You’ll Bring

• Proven experience in delivery, installation, or service product management , ideally within e-commerce or logistics.
• Deep understanding of last-mile delivery and in-home installation operations in the UK/EU market.
• Strong ability to translate operational challenges into scalable product and system solutions .
• Excellent communication and collaboration skills in English and Chinese , with experience in cross-cultural environments.
• Customer-obsessed, data-driven, and results-oriented with strong ownership and adaptability in fast-paced settings.

Why Join Joybuy?

• Drive the development of integrated delivery and installation solutions shaping Joybuy’s customer experience across Europe.
• Collaborate with cross-functional and international teams committed to operational excellence.
• Opportunity to make a strategic impact in transforming last-mile and in-home service standards in the e-commerce industry.

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