Student Living and Partnerships Manager

Overview

In this role you will lead the University’s Residence Life & Accommodation Office to deliver a high-quality housing service across a portfolio of around 8,500 beds. You will manage and motivate teams, set service standards, and maintain governance for residential partnerships. You will work with senior colleagues across Facilities Directorate to enhance the resident experience, rent processes, welfare, and events. The role requires flexibility, including weekends and university closures, to support open days and intake periods. You will shape customer-centred housing with a strong focus on safety, wellbeing, and financial stewardship.

Pay / Benefits

• 26 days holiday plus 16 bank holidays
• generous pension scheme options plus life assurance
• on-site gym membership with facilities
• development courses via Organisational Development & Professional Learning
• on-site childcare
• shopping discounts and travel schemes

Responsibilities

• Lead and motivate teams to deliver excellent customer experience and achieve service goals
• Provide strategic oversight of residential partnerships and supplier relationships
• Ensure consistency of approach, service standards and governance across the residential portfolio
• Collaborate with Head of Residential Services and senior colleagues across Facilities Directorate
• Oversee management and administration of student accommodation activities (marketing, applications, allocations, rent collection, communications, student conduct, welfare, events)
• Work across residential portfolio and campus with flexibility for weekends, open days, intake periods, and closure days
• Support delivery of high-quality accommodation services and effective stakeholder engagement

Key requirements

• Significant management and leadership experience in a student accommodation and student support-related role

• leadership
• stakeholder management
• communication
• governance and standards oversight
• supplier relationship management
• customer experience improvement

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