Company: The Bank of New York Mellon
Location:
Job Description:
Overview
In this role you will manage complex payment investigations and help deliver timely, accurate client updates. You will work across teams to mitigate risk, improve service delivery, and support strong client outcomes. You’ll apply deep domain knowledge and industry practices to provide solutions, while coaching others and contributing to process improvements with AI and digital tools. This role combines risk management, client service, and cross-functional collaboration to strengthen trust and resilience. You’ll join a culture focused on growth, innovation, and measurable impact in payments processing.
Pay / Benefits
- competitive compensation
- wellbeing programs
- pay-for-performance philosophy
- flexible global resources and tools
- generous paid leaves
- paid volunteer time
Responsibilities
- Manage complex payment investigations and respond to client queries with clear updates
- Solve complex problems leveraging system knowledge and industry standards
- Integrate area knowledge with best practices to provide solutions to internal and external clients
- Support lower-level client processing roles and, where needed, allocate and review work
- Oversee supervisory review, training, and approval actions for team members
- Contribute to team objectives through process improvements, including AI and other digital tools
Key requirements
- 3-5 years’ experience in industry, transaction processing/investigations or related field within financial services
- Strong leadership and team management abilities
- Excellent problem-solving and analytical skills
- Effective communication and collaboration across diverse teams
- leadership
- problem-solving
- communication
- collaboration
- attention to detail
- AI and other digital tools
…
Posted: October 5th, 2026