Director of Marketing Communications – JW Marriott Grosvenor House London

Overview

In this role you will shape the strategic storytelling and reputation for JW Marriott Grosvenor House, guiding brand positioning and communications across media, guests, and global audiences. You will lead a high-impact team to drive awareness, support commercial performance, and protect the hotel’s reputation in the luxury hospitality landscape. You’ll collaborate with executive leadership and Marriott partners to ensure consistent, distinctive messaging. This is your chance to influence how a flagship property is perceived at a global scale.

Pay / Benefits

• equal opportunity employer
• world-class learning and leadership development
• global career mobility
• collaborative, passionate team
• training and development opportunities
• recognition programs

Responsibilities

• Develop and execute a comprehensive marketing communications and PR strategy aligned with business objectives and revenue goals
• Strengthen brand awareness and market positioning through media relations and storytelling
• Lead all PR activities including press engagement, journalist visits, media partnerships and industry events
• Oversee digital communications, website, social media, and online reputation for maximum engagement and impact
• Partner with Sales, Revenue, F&B and Events to support demand generation across business segments
• Ensure communications, collateral, photography and guest-facing content reflect JW Marriott brand standards
• Build trusted relationships with media, influencers, community partners, owners and internal stakeholders
• Provide strategic counsel during sensitive issues or crises to protect and strengthen reputation

Key requirements

• Experience in marketing and communications leadership within luxury hospitality or related fields
• Strong written and verbal communication skills
• Commercial mindset with ability to balance creativity and performance
• Proven ability to manage media relationships, digital channels and high-profile events
• Influential leadership and ability to mentor a high-performing team

• leadership
• collaboration
• influence
• media relations
• digital channels management
• content creation

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