Traffic Management Supervisor

Overview

In this role you will lead the City of Toronto Traffic Management Centre operations, ensuring 24/7 continuity, efficient traffic flow, and robust incident response. You will work with city departments, emergency services, and contractors to deliver high-quality traffic management services. You will shape operational strategies, mentor a multi-disciplinary team, and drive continuous improvement through data-driven reviews. This position offers a chance to impact Toronto’s transportation network while leveraging ATMS, CCTV, and VMS technologies within a collaborative, mission-driven environment.

Pay / Benefits

• medical benefits
• dental benefits
• vision benefits
• life insurance
• voluntary benefits
• flexible work options

Responsibilities

• Oversee day-to-day TMC operations ensuring 24/7 functionality
• Develop and implement strategies to optimize traffic flow and reduce congestion
• Ensure compliance with policies, procedures, and regulations
• Coordinate responses to major incidents, events, and emergencies
• Communicate effectively with emergency services and maintenance teams
• Conduct post-incident reviews and implement improvements
• Manage and mentor TMC supervisors, operators, and staff
• Develop training programs to boost team performance
• Perform performance evaluations and address staffing issues
• Serve as primary liaison for internal/external stakeholders
• Represent the TMC in meetings and public forums
• Foster relationships with partners to support collaborative traffic management
• Maintain operation and maintenance of ATMS, CCTV, and VMS
• Identify technology upgrade opportunities and lead implementations
• Monitor system performance and resolve technical issues
• Analyze traffic data to identify trends and inform decisions
• Prepare reports on TMC activities, incidents, and KPIs
• Contribute to long-term traffic management plans for Toronto
• Drive initiatives to improve TMC efficiency and effectiveness
• Stay informed on industry trends and best practices

Key requirements

• Bachelor Degree in a relevant discipline + 6 years experience in traffic operations or transportation planning
• or Relevant Diploma + 8 years of relevant experience
• or Highschool + 10 years of relevant experience
• Preferred: 7+ years in traffic operations or transportation planning
• Proven experience managing teams in high-pressure environments
• Demonstrated success in incident management and traffic operations
• Bachelor’s degree in transportation engineering, urban planning, or related discipline (preferred)
• In-depth understanding of traffic management systems, tools, and technologies
• Familiarity with City of Toronto transportation network and policies (preferred)
• Incident management training and first aid certification (desirable)

• leadership and people management
• stakeholder communication
• problem solving under pressure
• traffic management systems
• Advanced Traffic Management Systems (ATMS)
• CCTV

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