Senior IT Support Analyst: AI-Driven Incident Resolver

Willow Communications Limited in Northampton seeks an experienced IT professional to act as the senior escalation point on the Service Desk, diagnosing complex incidents and leading PC/media player builds and configurations for live venues across the UK.

You will troubleshoot Windows, networking and AV hardware, own incidents through to resolution, and mentor colleagues while adopting AI-assisted tooling and improving documentation.

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