IT Service Excellence Lead – Data-Driven Improvements (London)

Foster + Partners in London is seeking an IT Service Excellence Specialist to drive improvements across our global practice. You will own parts of IT Service Management, translate feedback into measurable outcomes, and help create a seamless, customer-focused digital workplace.

You will collaborate with diverse technology teams, lead continual service improvement initiatives from concept to benefits realisation, and champion data-driven decision making to enhance employee experience.

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