Customer Operations Leader – Delivery & Team Growth

Royal Mail Group in Airdrie is seeking a Customer Operations Manager to lead the delivery and collection operation at our Airdrie DO. You will ensure service, safety, quality, productivity and people objectives are met while coaching frontline colleagues to deliver exceptional customer service.

You’ll drive change and continuous improvement, manage resources and budgets, build union relationships and maintain a high-performing, inclusive environment where teams are motivated to excel in a

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