Customer Experience Centre Lead – Engineering Operations

Jones Lang LaSalle (JLL) in Birchwood, Warrington, is recruiting an operations lead to steer the HSBC JLL Account’s customer experience centre. You will coordinate scheduling, support team communication, and ensure client escalations are resolved promptly in line with JLL standards.

The role requires strong IT literacy, excellent communication, and the ability to lead a small team. You will liaise with WE&O managers, HSBC branches, and drive SLA/KPI performance.

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