AI-Driven Technical Writer for Customer Support Docs

Veeqo, Amazon’s multi-channel shipping and inventory platform, Swansea team, seeks a Technical Writer to own the documentation lifecycle for a product-led support function. You will craft help guides, SOPs and in-app content to support an AI bot and improve customer self-service.

You’ll collaborate with product, engineering and support teams to ensure accurate, customer-centric content across touchpoints and help optimise ticket deflection and resolution metrics.

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