Oversee housekeeping and laundry operations to ensure standards are met
Ensure both departments provide the highest standards of excellence in products, physical atmosphere, and services
Maintain superior standards of cleanliness and quality in both public and staff areas
Prepare the annual departmental operating budget and financial plan. Operate within the budget through effective stock and cost controls, and well-managed schedules to accommodate upcoming occupancy
Set departmental targets, work schedules, and policies & procedures
Schedule routine inspections of all guest rooms and public areas to ensure that all fixtures, fittings, linens, and appliances are in good repair to meet guest satisfaction
Accumulate guest preferences and create a comprehensive guest relationship database
Manage daily staffing requirements, providing training, coaching, and regular feedback to improve staff performance
Closely monitor the work performance of outside contractors
Requirements
Bachelor’s degree in Hospitality Management or a related field
Minimum of 5 years of housekeeping management experience in a luxury hotel
Excellent command of written and spoken English and Chinese, including Mandarin
Good understanding of housekeeping management systems and processes
Attention to detail with the ability to multitask
Proven leadership, organizational, and interpersonal skills
Competitive remuneration package and career advancement opportunities will be offered to the right candidates.
Please read our Personal Information Collection Statement at to https://www.sino-hotels.com/en/job-opportunities/personal-information-collection-statement before submitting your application. Equal opportunities are extended to all candidates and the information provided will be treated in strict confidence and used for recruitment purposes only.
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