Telecare Control Centre Operator – 24/7 Cardiff

Civic Recruitment Limited is recruiting a Control Centre Operator (Telecare) to join Cardiff Council’s 24/7 Telecare Control Centre. You will handle inbound and outbound welfare calls for vulnerable and elderly residents, respond to emergencies, provide advice, and coordinate support services.

Location is County Hall, Atlantic Wharf, Cardiff. The role requires experience in contact centres, caring for vulnerable customers, excellent communication, and the ability to work under pressure across

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