- Locations 7th Floor, Glasgow, G2 5UB, GB (Hybrid)
Job Description
Manage a portfolio of property claims to conclusion, ensuring compliance with service level agreements and meeting key performance indicators.
Responsibilities
- Support Adjusters in the management of a varied portfolio of property insurance claims.
- Deliver a professional end-to-end claims handling service, ensuring a positive customer experience throughout the claim lifecycle.
- Review and establish policy coverage, applying policy terms and conditions accurately and consistently.
- Manage First Notification of Loss (FNOL) interactions, gathering key information and setting clear expectations with customers and stakeholders.
- Liaise with policyholders, brokers, contractors, and other stakeholders to progress claims efficiently and effectively.
- Maintain accurate claim records and ensure service level agreements are met.
Qualifications
- Previous experience within the insurance sector, ideally in a Claims Handling, Claims Administration or FNOL environment.
- Excellent communication and people skills, with the ability to build positive relationships with customers and colleagues.
- A positive, initiative‑taking and customer‑focused approach.
- Strong organisational skills with the ability to manage competing priorities effectively.
- High level of diligence and commitment to delivering quality outcomes.
- Ability to work both independently and collaboratively within a team environment.
Previous experience handling property claims, including domestic and/or commercial claims.
Understanding of policy coverage and claims investigation processes.
Experience of working within a customer service-driven environment.
Progress towards, or interest in obtaining, relevant insurance qualifications.
About Us
Crawford & Company is the world’s largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we’ve combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities.
With more than 9,000 colleagues across 70+ countries, we’re united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One Crawford.
In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. To find out more about working at Crawford & Company, take a look here.
Our Commitment to Inclusion
At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:
Capability
Culture
We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process
If you have an accommodation need, please emailrecruitment@crawco.co.ukas soon as possible to make any reasonable adjustments.
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