Customer Service Administrator

Customer Care Administrator

Great Blakenham, Suffolk

£29,000 – £30,000 per annum

Great Blakenham

Established House Builder

We’re working with an established house builder who are looking for a Customer Care Administrator to join their team in Great Blakenham.

This is a varied customer care role involving a high level of administration, coordination and communication. You’ll be a key point of contact for the Customer Care team, helping ensure queries, emails and information are directed to the right people and sites.

The Role

• Providing day-to-day administrative support to the Customer Care team




• Acting as the first point of contact for incoming calls




• Answering calls and transferring customers to the relevant Customer Care Coordinator




• Managing the Customer Care inbox and allocating emails to the correct site




• Updating and maintaining spreadsheets and internal systems




• Using COINS to manage and update information




• Preparing letters and general customer correspondence




• Supporting Customer Care Coordinators with their day-to-day workload




• Maintaining accurate records and ensuring information is kept up to date




• Liaising with Customer Care teams, site teams and other internal departments




• Helping to ensure customer queries and information are dealt with efficiently




• Taking responsibility for a wide range of additional Customer Care administration

About You

• Highly organised with excellent attention to detail




• Confident communicating over the phone and by email




• Comfortable managing multiple tasks and priorities




• Confident using Excel and Microsoft Office




• Experienced working with computerised systems




• Professional and customer-focused




• Proactive and able to work independently




• Ideally experienced within new homes, housebuilding, construction, property or customer care




• Previous COINS experience would be highly advantageous.

Salary

£29,000 – £30,000 per annum, depending on experience.

This is a great opportunity for an experienced administrator or customer care professional to join an established house builder in a varied and important role within their Customer Care team

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