Customer Experience Investigator

Company: Platform Housing Group
Apply for the Customer Experience Investigator
Location: Worcester
Job Description:

Platform Housing Group is seeking an experienced Customer Experience Advisor to join our dynamic team in Worcester. The role focuses on complaint investigations and cross-team collaboration to ensure a high-quality end-to-end customer journey.

You will work across Triage, QA and Aftercare, attending Worcester meetings and site visits as required, with a DBS check and flexible multi-channel communication skills.

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Posted: October 5th, 2026