First-Line IT Support Apprentice — Remote Training & Certs

QA is offering an Apprenticeship Programme in Weston-super-Mare to develop skills in first-line IT service desk support. You will learn to diagnose, respond to inquiries, and manage incidents while gaining hands-on experience in Windows environments and Microsoft 365.

The programme emphasizes customer-focused communication, problem solving under pressure, and a clear route from first line to second line engineering, with funded training and progression opportunities.

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