IT Support Technician

Salary: £27,500 – 27,500 per year

Requirements

• Previous experience in an IT Support, IT Technician, Helpdesk or ICT Support role
• Strong understanding of computer systems, software, hardware and mobile devices
• Excellent problem-solving and troubleshooting skills
• Strong communication skills, including the ability to explain technical issues to non-technical users
• Highly organised, with the ability to manage multiple tasks and priorities
• Proactive and commercially aware approach to technology and process improvement
• Willingness to learn and develop within a growing organisation
• Experience working with external IT providers is advantageous

Responsibilities

• Act as the first point of contact for IT support queries from office- and field-based employees
• Troubleshoot hardware, software and system issues, taking ownership through to resolution
• Liaise with external IT and telephony providers to resolve technical issues and support business operationsManage laptops, tablets, mobile devices and associated IT equipment
• Set up equipment and user access for new starters, and coordinate the return and reset of equipment for leavers
• Maintain an accurate inventory of IT assets
• Support IT security initiatives and assist with Cyber Essentials and GDPR compliance requirements
• Coordinate with external partners to help ensure systems, networks and applications operate effectively
• Research and recommend technologies and process improvements to enhance business efficiency
• Manage the ordering, recycling and maintenance of IT equipment

Technologies

• Hardware
• ICT
• Support
• Mobile
• Security

More

We are a growing and successful organisation recruiting an enthusiastic, proactive IT Support Technician to take ownership of day-to-day technology support and make a meaningful impact. The role is full‑time and office‑based in Stone, Staffordshire, working with colleagues across the business and external IT and telecommunications providers. The starting salary is £27,500, depending on experience, with an annual company performance‑based bonus. Benefits include 25 days holiday plus bank holidays, a Christmas and New Year office shutdown, a company pension scheme, company sick pay, mental health and wellbeing initiatives, and regular social events.

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