Group Support Administrator
Dartford 16/10/2026
Job details
Contractual hours 40 Basis Full time Region South Job category/type Business Support / Administration Date posted 30/09/2026 Job reference REQ05152023 Attachments Group Support Administrator Job Description.pdf
Job description
About Dormole Ltd – www.dormole.net
Dormole Limited is a privately owned company incorporated in 1974.
The Company has grown through the development of a number of subsidiary companies which primarily specialise in the development and distribution of tools and associated products.
These companies include Toolbank UK, Olympia Tools UK, Harrison & Clough, Forgefix, Faithfull Tools, Toolbank Ireland & Tucks Fasteners Ireland.
The core philosophy of the Company is to work closely with our customers, suppliers and staff to develop the business.
Dormole continues to re-invest in the business to ensure that we can provide the best possible levels of service and support to our customers.
About the role:
The Group Support Administrator is responsible for providing comprehensive administrative support to the National Accounts Team and wider Group Support function. The role plays a key part in maintaining customer and supplier information, producing management reports, and ensuring the smooth running of daily business operations across the Group.
Working closely with National Account Managers, internal departments and branch operations, the Group Support Administrator will contribute to business efficiency through excellent organisation, attention to detail, and effective use of Microsoft 365 applications and internal systems.
This position is based at our Head Office in Dartford, with working hours and days open to discussion depending on the successful candidate’s experience and circumstances.
We welcome applications from candidates seeking flexibility.
You’ll have a positive outlook that will help you thrive in the achievement of the following daily responsibilities:
Key responsibilities include supporting National Account Managers with product and account information, administering customer-specific pricing and trading agreements, and ensuring that monthly turnover figures are accurately maintained on customer intranet systems. You will also be responsible for maintaining Group account records, supporting the team with a wide range of administrative activities, and producing management information through Cube reporting. Accuracy, organisation and attention to detail are essential, as the information managed within this role directly supports customer relationships and business decision‑making.
The successful candidate will work extensively with Microsoft 365 applications, including Excel, Teams and SharePoint, alongside Dynamics 365 and other internal business systems. Full training will be provided on company‑specific systems ensuring you are fully equipped to succeed in the role.
Reporting into Group Support Administration Manager
What are we looking for?
The successful candidate must:
- Be highly motivated.
- Have a professional telephone manner.
- Be a clear and confident communicator, both written and verbal.
- Have the ability to record spoken information accurately.
- Work well under pressure.
- Be adaptable to changing business priorities .
- Obtained or willing to obtain Administration qualifications.
- Be confident in using Microsoft 365 applications including Excel, Teams, and SharePoint OneDrive.
Full training on Internal systems will be provided.
What can we offer you?
- A competitive annual salary
- Monday to Friday 8.30am-5:30pm (Part-time options may be considered depending on the candidate’s experience and availability)
- 33 days holiday including bank holidays
- Company Pension Scheme with employer contribution starting at 4.5%, increasing with service
- Life Assurance (6x salary for pension scheme members)
- Enhanced Maternity, Paternity, Adoption & Neonatal Care Pay
- Access to free & confidential 24/7 Employee assistance programme and GP Consultations
- Free access to health and wellbeing app
- Access to tools and hardware at a discounted rate
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