Resident Complaints & Service Improvement Officer

MMP Consultancy Limited is seeking an experienced Complaints Officer to support four workstreams within a social housing contract. The role is based between our office and the client’s office in Croydon, with full-time hours (office-based) and a temp-to-perm contract.

Responsibilities include managing complaints from receipt to resolution, liaising with operational teams and clients, maintaining records, and providing updates to residents.

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