Customer Service & Planning Coordinator
Location: ShepshedHours: Full-time, 37.5 hours per week
28 Days holiday + BHs
Hybrid role
Are you an organised and customer-focused professional who thrives in a fast-paced environment? We’re recruiting on behalf of a successful and growing business seeking a Customer Service & Planning Coordinator to play a pivotal role in ensuring exceptional customer service and seamless operational delivery.
This is a varied position that combines customer service, production planning, logistics coordination, and supplier relationship management. You’ll act as a key point of contact for customers, suppliers, and internal teams while helping to ensure products are delivered efficiently and on time.
Key Responsibilities
Customer Service & Relationship Management
- Serve as the primary contact for customers, suppliers, and transport partners.
- Build and maintain strong working relationships with key stakeholders.
- Manage customer enquiries and resolve issues in a professional, solution-focused manner.
- Provide proactive communication throughout the order and delivery process.
Production Planning
- Coordinate and maintain production schedules to meet customer demand.
- Liaise closely with production and procurement teams to ensure material availability.
- Identify potential scheduling challenges and implement effective solutions.
- Support efficient production processes and delivery performance.
Logistics & Delivery Coordination
- Arrange and confirm customer deliveries in line with operational requirements.
- Maintain accurate order and delivery records within internal systems.
- Work closely with transport and logistics teams to ensure on-time delivery.
- Monitor delivery performance and communicate updates as required.
Operational Support & Continuous Improvement
- Manage sales and purchase contract administration accurately.
- Collaborate across multiple departments to ensure end-to-end process alignment.
- Identify opportunities to improve efficiency, accuracy, and customer satisfaction.
- Contribute to a culture of operational excellence and teamwork.
About You
To be successful in this role, you will have:
- A minimum of 3 years’ experience in a customer-facing, planning, or coordination role.
- Excellent communication and interpersonal skills.
- A professional and confident telephone manner.
- Experience using SAP or similar ERP systems.
- Strong Microsoft Excel and Word skills.
- A highly organised and analytical approach to problem-solving.
- Good numerical and commercial awareness.
- The ability to work independently, prioritise workloads, and adapt to changing demands.
- A resilient, proactive, and customer-focused mindset.
What’s on Offer?
- The opportunity to join a well-established and growing organisation.
- A varied role with significant responsibility and stakeholder interaction.
- Supportive team environment with opportunities for personal development.
- Competitive salary and benefits package.
If you’re looking for a role where you can combine outstanding customer service with operational planning and coordination, we’d love to hear from you.
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