Parts Advisor

Our client, a well-established automotive business in Glasgow, is seeking an experienced Parts Advisor to join their busy distribution centre. This is an excellent opportunity for a dedicated individual with a strong background in parts sales and customer service to progress their career within a reputable organisation.

Benefits of this Parts Advisor role:

• Competitive starting salary of up to 29,600 depending on experience
• Performance-related bonus structure
• Full access to manufacturer-approved training programmes
• Workplace pension scheme and life assurance
• 33 days annual leave, including bank holidays, increasing with length of service
• Discount schemes including “Perks at Work” and staff purchase discounts
• Opportunities for career progression within a nationwide organisation
• Working hours: 42 hours per week, Monday to Friday with Saturday mornings on a rota

Duties for this Parts Advisor position:

• Achieve and surpass vehicle parts and accessories sales targets through consultative selling and telesales efforts
• Engage with customers via telephone to promote parts, accessories, and related services
• Educate customers on suitable parts to meet their needs both face-to-face and over the phone
• Build and maintain long-term relationships with new and existing customers to support business growth
• Identify and develop new customer opportunities via proactive telesales activities
• Effectively manage customer accounts to ensure retention and maximise sales
• Maintain accurate records for orders and stock, both electronically and on paper
• Provide high-standard customer service aligned with company standards
• Collaborate with colleagues to foster a positive team environment

Requirements for this Parts Advisor position:

• Recent or current experience as a Parts Advisor in the automotive industry
• Experience in telesales or proactive customer communication highly desirable
• Ideally worked within motor factors, franchise-approved dealerships, or similar environments
• Strong communication and telephone skills
• Good knowledge of electronic parts catalogue systems
• Proven experience in customer management and development
• UK driving licence is advantageous but not essential
• Organised and detail-oriented with good IT skills

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