Customer Service Team Lead – Hybrid & Data-Driven Coaching

Zopa in Manchester is hiring a Customer Service Team Leader to organise and coordinate a team of agents delivering high-standard service across our range of products. You will drive performance, coach talent, and partner with functions to deliver customer outcomes.

The role operates on a Monday–Friday pattern with shift coverage between 8:00 and 18:00, and requires three days in the Manchester office. Flexible abroad days are possible.

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