We’re looking for an organised, personable & detail-driven External Sales Support Administrator to join our northern team at our Leeds base. You’ll be the engine room behind our External Sales department, keeping orders moving, customers happy & paperwork spot on.
Reporting to the External Sales Manager, you’ll keep the department running smoothly & accurately. Day to day, that means:
Processing & checking sales paperwork from quote through to dispatch, including raising purchase orders, generating quotes & proforma invoices & sending orders for picking.
Being a friendly, professional first point of contact on the phone & by email, handling enquiries from customers & suppliers & routing them to the right person.
Welcoming visitors to the building, signing them in, making them feel at home & letting the team know they’ve arrived.
Processing daily dropship orders & checking order dates are accurate for forecasting & stock allocation.
Handling requests for credits, returns, stock transfers between warehouses, new part codes & manufacturing orders.
Supporting our Accounts team with new cash & credit accounts, credit checks & sending payment links.
Managing finance jobs from enquiry to invoice, liaising between the finance provider & our sales team.
Keeping rigging certification records up to date & sending them promptly to customers.
Monitoring shared Outlook inboxes so nothing slips through the net.
Keeping our CRM system up to date & covering the New Stock Items department when needed, setting up & maintaining part codes & product information.
What we’re looking for:
Previous experience in a sales support, sales administration or customer service role.
Excellent attention to detail & a methodical approach to processing orders & data.
Confident, professional telephone & email manner.
Strong organisational skills & the ability to juggle multiple inboxes & priorities.
Comfortable with Microsoft Office (particularly Outlook) & CRM or order processing systems.
A team player who takes pride in getting things right first time.
Experience in the entertainment technology, AV, events or wider distribution sector would be a bonus, but isn’t essential. If you’ve got the right attitude & an eye for detail, we’ll help you learn the rest.
What we offer:
Comprehensive training on both internal systems & processes.
A knowledgeable, collaborative team in a business that genuinely understands the industry it serves.
The Opportunity to progress into a sales role if of interest.
Meet some of the Team
TECHNICAL SALES
EXTERNAL SALES
EXTERNAL SALES MANAGER
EXTERNAL SALES
EXTERNAL SALES
Nick Jackson
EXTERNAL SALES
A.C. Entertainment Technologies is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
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