Support Engineering Lead – Scale AI for Clinicians (Equity)

Heidi is seeking a Support Engineering Team Lead to drive the engineers at the sharp end of customer problems, triage issues, and convert signals into durable product improvements. You’ll lead by example, coach engineers, and build robust rituals, runbooks, and tooling to reduce toil and raise investigation quality.

You will collaborate with Customer Support, Customer Success, Product, and core Engineering to resolve issues quickly, improve SLAs, and make Heidi more reliable at scale, with a

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