Project Manager

When damage stops dreams, we are at the start. When fires close doors, we open them. And when belts come to a standstill, we pull out all the stops. We are the world’s largest loss adjuster with more than 12,500 employees in 30 countries. We are ready for whatever comes. Are you ready for us? BELFOR. Ready when you are.

Job Description

To manage a team of Trades and Technicians involved in the reinstatement and restoration of Policy Holders properties from initial mitigation work through to complete renovations. This may, at times, include the management of sub-contractors, to supplement the internal workforce. It is envisaged that most of the time will be spent on-site managing the team throughout, solving problems and reporting on progress.

• Ensure accurate job scoping and sales preparation for high-value and complex claimsConduct initial site visits for jobs of a defined complexity, producing detailed scopes that enable precise cost estimation and compelling sales offers for insurance partners.
• Enable seamless project execution through effective schedulingDevelop and hand over work schedules for approved jobs, ensuring Project Leads and field staff have the necessary information to manage delivery efficiently and on time.
• Drive team performance and wellbeing through proactive leadershipLine manage staff by conducting regular performance reviews, supporting wellbeing initiatives, and implementing tailored development plans to foster growth and engagement.
• Maximise profitability through financial oversight of unit operationsMonitor and manage the financial performance of all jobs within the team, ensuring cost control, revenue optimisation, and alignment with budgetary targets.
• Ensure a safe working environment through rigorous health and safety complianceUphold health and safety standards across the unit, ensuring all staff adhere to regulations and practices that minimise risk and promote wellbeing.
• Optimise delivery capacity through subcontractor managementManage subcontractor relationships and performance to ensure quality, timeliness, and compliance with contractual and safety requirements.
• Mitigate risk through direct liaison with specialist servicesProvide oversight for ensuring the internal sub-contracting of Asbestos removal and Leak Detection ensuring timely resolution of issues impacting job progress.
• Strengthen stakeholder relationships through clear and consistent communicationMaintain proactive communication with policyholders, Housing Associations insurance companies, loss adjusters, and subcontractors to ensure transparency, trust, and alignment throughout the job lifecycle.
• Inform strategic decisions through performance reportingDeliver regular reports on team performance to senior management, highlighting key metrics, trends, and improvement opportunities.
• Protect brand reputation through effective complaint resolutionHandle customer complaints promptly and professionally, ensuring satisfactory outcomes and continuous improvement in service delivery.

Requirements for Role

• Technical Knowledge: Understanding of restoration processes, including water and fire damage.
• Surveying: Using surveying software to build detailed floorplans and cost schedules.
• Communication Skills: Excellent verbal and written communication skills, including the ability to communicate with a diverse range of stakeholders.
• Problem-Solving Skills: Ability to identify and resolve issues that arise during the project.
• Leadership Skills: Ability to lead and motivate a team to achieve project goals.
• Financial Acumen: Understanding of budgeting, cost control, and financial reporting. Experience of managing a high-value book of works.
• Customer Service Skills: Ability to provide excellent customer service and build strong client relationships.
• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
• Technical Skills: Proficiency in using estimating tools.
• Knowledge of Regulations: Understanding of building codes, safety regulations, and other relevant requirements.
• 5 years’ experience working in Repair/Reinstatement, Restoration insurance sector.

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