Head of Customer Journey Analytics

Company: Lloyds Banking Group
Apply for the Head of Customer Journey Analytics
Location: Manchester
Job Description:

Career Choices Dewis Gyrfa Ltd is seeking an Insights and Analytics Manager in the UK, with hybrid work between Cardiff or Manchester. You will lead cross-channel analytics, shaping data foundations and delivering trusted insights to improve customer journeys and cost to serve.

You’ll connect data from digital journeys, calls and feedback, develop self-service dashboards, and mentor teammates while coordinating with Platform, Operations and CX teams to turn analysis into actionable decisions.

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Posted: October 5th, 2026