Vice President, Client Operations Manager

Overview

In this role you lead client processing operations within the Conventional Trust team in Manchester, guiding cross-functional teams to meet service standards and regulatory requirements. You will drive process improvements using data-driven insights, resolve complex client issues, and align performance with strategic objectives. You’ll develop staff, foster continuous learning, and steer talent management to achieve team goals. This position offers an opportunity to shape operational excellence and contribute to a global financial services mission.

Pay / Benefits

• competitive compensation
• wellbeing programs
• flexible global resources
• generous paid leaves
• paid volunteer time
• pay-for-performance philosophy

Responsibilities

• Lead and manage client processing teams to meet service standards and regulatory requirements
• Develop and implement process improvements to boost operational efficiency using data-driven insights
• Collaborate with cross-functional teams to resolve complex client issues with effective solutions
• Monitor performance to ensure alignment with strategic objectives and client expectations
• Drive strategic initiatives that support the overall business strategy
• Develop staff for individual contributions, growth, and effective teamwork
• Foster a culture of continuous learning and development within the team
• Ensure achievement of team goals and effective talent management

Key requirements

• Bachelor’s degree in Business, Finance, or related field
• Experience in Corporate Trust or Conventional Trust and Operations management
• Continuous improvement mentality
• Technical knowledge of Agile Methodology and Six Sigma
• Effective communication and collaboration across diverse teams
• Experience implementing Digital Tools

• Effective communication across diverse teams
• Collaboration with cross-functional teams
• Leadership and mentorship
• Agile Methodology
• Six Sigma
• Digital Tools

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