Overview
In this role you will support onboarding incremental and new business into the Lending programme, while managing tax and regulatory requirements for client accounts. You will work with a broad network of stakeholders in a controls-driven environment, shaping processes and ensuring timely delivery. You collaborate across Relationship Managers, Implementations, Tax Operations and internal teams to meet client goals and maintain high service standards. This is a hands-on role with learning opportunities and real impact on the team’s effectiveness and client outcomes.
Responsibilities
- Review inbound requests from Relationship Managers, implementations and tax operations colleagues
- Plan and communicate changes to clients’ safekeeping accounts within guardrails, controls and regulations
- Manage onboarding or changes end-to-end
- Perform standard settlement instruction changes and transitions, with reconciling at each step
- Collaborate with Relationship Managers, Implementations, Tax Operations and internal teams globally
- Handle queries clearly and constructively
- Build client relationships and partner with RMs to manage expectations
Key requirements
- Strong attention to detail with a commitment to accuracy
- Good analytical and problem-solving skills
- Clear, confident communication and strong interpersonal skills; collaborative team player
- Ability to prioritize and organize work to meet time-sensitive market deadlines
- Ability to work independently with appropriate support and escalate issues proactively
- Proven diligence in a fast-moving environment, delivering high standards of service quality
- collaborative team player
- clear communication
- interpersonal skills
- prioritization
- proactive escalation
- technical understanding or securities products
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