Business Rates Manager / Senior Business Rates Manager

Overview

In this role you support complex commercial real estate portfolios by managing rate liabilities and delivering accurate rating reports. You will work with clients and billing authorities to resolve queries, explain rate processes, and ensure timely reporting. You help optimise property portfolios by applying knowledge of rate legislation and exemptions, contributing to client success. The role sits within a collaborative Rating team that values accuracy, compliance, and proactive stakeholder management. This opportunity offers hybrid working, development, and exposure to high-impact rating projects.

Pay / Benefits

• Hybrid working policy
• Thrive wellbeing programme and Virtual GP
• Gymflex scheme
• Menopause support
• Flexible working arrangements
• Part-time and flexible schedules

Responsibilities

• Manage one large client portfolio (or multiple smaller ones) daily
• Verify rates bills issued by authorities across the UK and Ireland
• Resolve queries related to unapproved bills
• Liaise with clients and authorities on occupational changes, list changes, exemptions and reliefs
• Obtain information from clients and respond to queries
• Ensure portfolio movements are actioned accurately
• Create and deliver high-quality reports to clients and senior management
• Develop and maintain client relationships including attending client meetings
• Meet KPIs within Client Contracts and SLAs
• Assist in one-off audits of historic rate payments
• Explain and perform Client Monies tasks when appropriate

Key requirements

• Understanding the complexities of calculating rate liabilities and related processes across UK jurisdictions
• Working knowledge of business rate legislation and case law
• Excellent negotiating and reasoning skills with billing authorities
• Emphasis on accuracy, timeliness, and presentation in client reporting
• Strong financial/numeracy skills
• Understanding of Client Monies Service and RICS Rule 8 Protecting Client Money
• Proficiency with desktop software and Microsoft Office, especially Excel
• Ability to apply intermediate Excel formulas to manipulate data

• Negotiation
• Clear client communication
• Attention to detail
• Business rate legislation knowledge
• Case law interpretation
• Client Monies Service familiarity

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