Team Leader – 37.5hr

Overview

As a Team Leader at The Body Shop, you drive sales and profit by supervising and coaching Customer Consultants, stepping in for store management when needed. You uphold brand values, ensure high customer experience, and support store operations and campaigns. You act as a passionate ambassador for The Body Shop’s initiatives and help recruit and develop the team. You’ll work with cross-functional colleagues to respond to changing retail needs and maintain store standards. This is a chance to influence both people and customer experience in a purpose-driven, globally recognized brand.

Responsibilities

• Supervise and coach Customer Consultants to achieve exceptional service levels
• Support delivery of sales targets and store profitability
• Assist with recruiting and onboarding of new staff
• Open and close the store and complete audit documentation
• Coordinate between customers, team, and management to maintain operations
• Maintain store layout and inventory management in line with guidelines
• Demonstrate and promote The Body Shop campaigns
• Handle customer concerns with urgency and communicate feedback to management

Key requirements

• Experience in customer service or retail
• Strong communication and listening abilities
• Solid interpersonal skills to build rapport and provide solutions
• Positive mindset and willingness to develop
• Ability to multitask and manage time
• Flexibility to work varying hours
• Ability to work independently with minimal direction
• Comfort with using and coordinating across multiple systems

• interpersonal skills
• team collaboration
• customer-centric mindset
• operational skills
• inventory management
• experience with multiple systems

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