Business Improvement Partner

Overview

In this role, you will partner with senior leaders to translate complex problems into actionable improvement opportunities using Lean Six Sigma and data-driven analysis. You will operate across a large, multifunctional utility, linking processes, people and systems to deliver measurable operational, customer and financial benefits. By facilitating workshops, shaping evidence-based business cases and guiding improvement programs, you help embedding sustainable value. You’ll work closely with cross-functional teams to drive strategic transformation aligned with the company mission.

Pay / Benefits

• 26 days annual leave (increasing to 30 after four years) plus 8 bank holidays
• pension scheme with up to 14% employer contribution
• up to 10.5% performance-related bonus
• company-funded healthcare plan
• gym and wellness discounts
• Employee Assistance Plan

Responsibilities

• Translate complex challenges into clear problem statements and actionable recommendations
• Apply Lean Six Sigma, structured problem-solving and root-cause analysis to identify issues
• Analyse operational, customer and performance data to spot trends and opportunities
• Facilitate workshops and process reviews to capture stakeholder insights
• Assess and prioritise opportunities based on value, risk, feasibility and alignment
• Create data-led narratives and storyboard senior stakeholders through options and solutions
• Develop evidence-based business cases to support decisions
• Lead, support or oversee improvement initiatives and select appropriate approaches
• Collaborate with operations, transformation, change, technology and project teams for implementation
• Define success measures and benefits realisation plans to ensure sustainable improvements
• Coach leaders and improvement teams in continuous improvement techniques
• Contribute to development of improvement frameworks, tools and standards

Key requirements

• Lean Six Sigma Green Belt/Black Belt or equivalent qualification
• Significant experience applying Lean Six Sigma to real business challenges with measurable outcomes
• Experience in a large, complex organisation across multiple functions or sites
• Strong track record in business improvement, operational excellence or transformation
• Experience diagnosing problems, root-cause analysis and delivering practical solutions
• Strong data analysis skills and ability to identify trends and risks
• Advanced or highly capable Microsoft Excel skills with data-driven decision support
• Strong storyboarding and presentation skills to convey analysis clearly
• Excellent senior stakeholder management and ability to influence decisions
• Experience facilitating workshops and process reviews with operational and senior stakeholders
• Experience supporting integration of organisational processes, functions or systems
• Ability to balance strategic thinking with hands-on delivery across priorities
• Full UK driving licence for ad hoc travel

• Curiosity and analytical mindset
• Strong communication and listening skills
• Stakeholder management and influence
• Lean Six Sigma methodologies
• Root cause analysis
• Data analysis and interpretation

…